Server

Key Responsibilities

• Arrive at work on time, in proper uniform, and with the appropriate tools.
• Provide every Guest with relentless service to ensure we exceed their expectations
• Guide guests through their customized dining experience following Fixins’ Service Philosophy and using Fixins’ 9 Steps of Service.
• Utilize genuine salesmanship techniques during guest interactions.
• Possess an extensive knowledge of all food and beverage selections, including a deep understanding of the appropriate questions to ask when a guest orders a particular food or beverage item.
• Place accurate orders using POS and pivot points.
• Deliver food to tables and pre-bus using silent service.
• Run food to tables using pivot points and a sense of urgency, delivering hot food hot, cold food cold.
• Manage a section of tables during each shift as though it were your own business.
• Maintain a clean and organized section, service station, and dining room.
• Provide relentless service to all guests.
• Complete assigned opening, ongoing, and closing sidework.
• Maintain a safe, sanitary, and secure environment at all times.
• Adhere to responsible beverage service requirements.
• Notify a Manager of all late orders and guest complaints.
• Properly fill “Rush” tickets to resolve problems quickly.
• Complete accurate Server Checkout Reports.
• Adhere to cash handling policies.
• Remain calm at all times.
• Assist Bussers by clearing and/or wiping tables.
• According to our teamwork philosophy, assist other Servers by refilling beverages, pre-bussing tables, running food, etc.
• Assist Bartenders by stocking glassware, ice, garnishes, etc.
• Perform any other tasks or duties as assigned by a Manager.

Qualifications

• Ideally 1-3 years of serving experience
• Must be able to speak clearly and listen attentively to guests and other team members
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Positive attitude and a willingness to learn and grow
• Availability to work evenings, weekends, and holidays as needed
• High school diploma preferred
• Must have or be willing to obtain Food Handler’s Card and Responsible Beverage Service (RBS) Certification if required by law (Certifications differ per state)

Work Environment & Physical Requirements

• Ideally 1-3 years of serving experience
• Must be able to speak clearly and listen attentively to guests and other team members
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Positive attitude and a willingness to learn and grow
• Availability to work evenings, weekends, and holidays as needed
• High school diploma preferred
• Must have or be willing to obtain Food Handler’s Card and Responsible Beverage Service (RBS) Certification if required by law (Certifications differ per state)