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Full timeOperations & Project Management

Training and Quality Manager

Datamark, Inc.Chennai, Tamil Nadu🇮🇳India

Why this role stands out

This role offers a fantastic opportunity to shape training and quality initiatives, driving significant operational improvements within a reputable company. You'll thrive here if you're a seasoned leader passionate about process excellence and developing talent. Don't miss out on the chance to make a real impact – apply today!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationChennai, Tamil Nadu, India
Continuous ImprovementLean Six SigmaMicrosoft OfficeProcess ImprovementRoot Cause AnalysisSix SigmaData AnalysisMicrosoft ExcelMicrosoft PowerPointStakeholder Management

Job description

Training & Quality Manager
Job Description

Position Overview

The Training & Quality Manager drives training effectiveness, quality excellence, and continuous process improvement across multiple Lines of Business (LOBs). The role partners with stakeholders to develop training strategies, improve operational performance, and implement Lean and Six Sigma methodologies aligned with business objectives.

Key Responsibilities

  • Lead training and quality initiatives across multiple LOBs.
  • Drive continuous improvement projects using Lean and Six Sigma methodologies.
  • Identify, recommend, and implement process improvements to improve efficiency and quality.
  • Develop and deliver training programs, materials, and assessments.
  • Partner with business leaders to address performance gaps and training needs.
  • Monitor quality metrics and implement corrective actions.
  • Conduct root cause analysis and provide business recommendations.
  • Create and maintain SOPs, workflows, and quality documentation.
  • Prepare and present quality, training, and operational reports.
  • Manage training resources, schedules, and budgets effectively.
  • Build strong client and stakeholder relationships.

Minimum Qualifications

• Bachelor's Degree in any discipline
• Lean Six Sigma certification preferred
• 8+ years in Quality, Process Excellence, Continuous Improvement, or Operations
• 5+ years in Training & Development
• 5+ years in a leadership role within Training, Quality, or Process Improvement
• Experience supporting multiple LOBs in a BPO, shared services, or corporate environment

Required Skills

  • Ability to manage and support multiple LOBs simultaneously
  • Strong process improvement and operational excellence mindset
  • Lean Six Sigma and quality management knowledge
  • Root cause analysis and problem-solving skills
  • Excellent stakeholder and client management
  • Strong verbal and written communication skills
  • Advanced Microsoft Office skills (Excel, PowerPoint, Word)
  • Data analysis and reporting capabilities
  • Project and change management skills
  • Coaching, mentoring, and team leadership
  • Excellent organizational and time management skills

PF, Gratuity, Mediclaim, etc.,

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ApplyOr apply on Datamark, Inc.'s site