System Support Analyst

Role: System Support Analyst

Job Description -

·        Specifies computer system requirements for the solution of moderate to complex business problems and formulates procedures for their solutions.

·        Performs the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.

·        Investigate and troubleshoot complex application, integration, and production support issues.

·        Perform root cause analysis using application logs, transaction data, system diagnostics, source code, and configuration information.

·        Validate suspected software defects and coordinate handoff to the appropriate engineering team.

·        Determine whether issues relate to application defects, configuration, integrations, infrastructure dependencies, data quality, third-party systems, or operational processes.

·        Coordinate technical investigations across Application Support, Engineering, DevOps, Product, and other partner teams.

·        Provide technical guidance, workarounds, and mitigation strategies for customer-impacting issues.

·        Document findings, ownership, decisions, and status updates in approved tracking systems.

·        Contribute to release validation and operational readiness activities when application expertise is required.

·        Identify recurring issues and contribute to runbooks, knowledge articles, training, automation, and process improvements.