Why This Role Stands Out
This hybrid role offers an exciting opportunity to shape member experiences through human-centered design, with ample leave to support your work-life balance. You'll thrive here if you're a collaborative problem-solver eager to develop innovative solutions across multiple channels. Apply now to make a significant impact within a reputable organization.
Quick Overview
Job Description
CareSuper is seeking a Service Designer for a 12-month FTC to shape end-to-end member journeys and partner with technology, operations and vendor teams. Reporting to the CX Manager, you'll develop artefacts like customer journey maps and service blueprints, and drive practical, human-centred design decisions across digital, assisted and back-office channels.
You'll thrive in a curious, collaborative environment, bring strong facilitation and communication skills, and ideally have experience in