Senior IT Customer Support Tech

JOB TITLE: Senior IT Customer Support Tech
JOB LOCATION: Remote from USA
WAGE RANGE*: 28-30
JOB NUMBER: 26-01406

JOB DESCRIPTION: Our client, a large defense contractor, has an immediate opening for a Senior IT Customer Support Tech to work remote from the USA. Utilizing your customer service and technical skills, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems by screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. The Senior Customer Support Technician will prepare help desk incident reports and assist in hardware and software evaluation while supporting company-hosted web-enabled solutions.

QUALIFICATIONS: Associate degree is required or equivalent relevant experience, plus a minimum of 1 year of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required.
What you'll experience:

• Technologies that aren't just top-notch, they're often top-secret
• A team of bold thinkers committed to exploring what's next
• Opportunities to gain new knowledge - as it's discovered

What you bring to the table:

• Associate's degree or equivalent experience plus a minimum of 1 year of relevant experience
• Ability to facilitate SRT calls to expedite service recovery and restoration
• Ability to monitor, verify configuration, and provide first level triage of networked servers, storage, and other infrastructure devices

What sets you apart:

• Creative thinking with the ability to multi-task
• Team player who thrives in collaborative environments and revels in team success
• Commitment to ongoing professional development
• Identifies opportunities to apply AI for continuous improvement and innovation

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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