Business Analyst IT II

Job#: 3047320

Job Description:

Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Business Analyst IT II. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at .

Here are the details:

Position: Business Analyst IT II (Escalation)

Location: Kansas City, Missouri (Fully Remote)

Duration: 2 years (Extension/FTE possible based on business needs)

Start Date: September 8th, 2026

Schedule: Monday-Friday, 37.5 hours/week (Flexible hours available)

Rate: $36-39/hour

Project Overview

Sun Life is executing a large-scale SharePoint retention and migration program driven by OSFI findings related to improper retention practices. With thousands of SharePoint sites globally-and ~1,200 in the U.S.-all sites must be migrated to AvePoint, a SharePoint-based platform.

The project was originally estimated at 4.5-5 years for the U.S., but the Board has accelerated the timeline to end of 2027 (possibly mid-2028). This creates an intensive 12-18 month execution window with 17,000+ hours of work required.

To meet these deadlines, Sun Life is building a Tiger Team responsible for coordinating with Information Stewards, executing migration tasks, and ensuring retention compliance. This Level 2 Escalation role is the senior Tiger Team resource-responsible for oversight, issue escalation, stakeholder management, and coordination with executive-level business leaders.

Role Purpose

The Business Analyst IT II serves as the Escalation Lead for the SharePoint Migration Program. This role manages complex issues, escalates non-compliance or delays, coordinates with Record Stewards and Operating Committee representatives, and ensures business units complete required migration and retention tasks.

This position requires polish, professionalism, and comfort engaging with director-to-AVP-level stakeholders who may be balancing competing priorities and multiple enterprise projects.

Key Responsibilities of Tiger Team BG Project Coordinator

We are seeking a mid-level supervisory resource to support the BG throughout the project's duration. This role will coordinate and as needed, execute SharePoint site business admin tasks under the direction of the Record Officer, Record Steward, or their Operating Committee representative. The position combines project coordination with SharePoint admin responsibilities. This individual would coordinate and investigate migration issues, working closely with Operating Committee representatives, Record Officers, and Record Stewards.

• Collect requirements, review plans and documents, and coordinate BG activities
• Engage Record Stewards and Record Officers (or Delegates) to oversee BG-specific activities and deliverables
• Coordinate Information and Record Steward efforts for migration/delete assessments
• Assign BG coordinators to manage tasks and deliverables
• Facilitate training and engagement for BG resources executing the migration work
• Follow up with BG employees (such as Information Stewards) assigned to SharePoint tasks
• Notify the BG's Operating Committee member when management support is needed
• Monitor and report progress weekly to the EDGO Project Manager

Critical Skills / Must-Haves:

1. 2-4 years of experience, ideally in roles requiring coordination with director-level or AVP-level stakeholders

2. Strong communication skills - polished, professional, and able to navigate sensitive escalations

3. SharePoint knowledge - familiarity with site structures, parent/child sites, and basic administration

4. Advanced Excel skills - workbooks, pivot tables, and reporting automation

5. Stakeholder management - ability to work with senior business leaders who may be balancing competing priorities

6. Professionalism and polish - ability to maintain composure and clarity when stakeholders express frustration or push back

7. Self-management - ability to operate independently within a fast-moving, high-volume project environment

Role Complexity & Expectations

• Information Stewards range from Associate Director to AVP
• High volume of follow-ups and escalations due to competing enterprise projects
• Must be comfortable repeatedly following up with senior leaders who may be overwhelmed or unresponsive
• Must maintain professionalism even when stakeholders express frustration ("Jack, you're killing me with all these projects")
• Must reinforce that this is a global, top-down compliance initiative with strict deadlines

Top Performer: A top performer in this role demonstrates:

• Executive-level communication polish
• Confidence engaging with senior leaders
• Strong follow-through and persistence
• Ability to manage escalations diplomatically
• Advanced Excel and SharePoint capability
• Professionalism under pressure

Interview Process

1 virtual panel interview

Program & Compliance Requirements

• Does the Role Require Privileged System Access via CyberArk? No
  • If No: Tier 1 background check required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.