Amazon Connect Architect

Title: Amazon Connect Architect

Location: Plano, TX — 5 Days Onsite (Day 1 onsite required)

Duration: Long-term Contract 

Job Summary:

This role requires building and scaling proof-of-concepts into production-ready architectures, defining Infrastructure as Code via Terraform, and integrating CI/CD pipelines. The architect also drives integration of conversational AI, speech analytics, and GenAI/LLM capabilities — including agent assist, summarization, and knowledge retrieval — within a responsible AI framework.

Required Qualification:

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)