Senior Voice/Telecommunications Engineer

Job Title: Senior Voice/Telecommunications Engineer

Location: Charlotte, NC; Richmond, VA; Jacksonville, FL

Duration: Contract - 12 months

Pay Range: $70.23/hr (W2)

Job ID: 408976

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a RTC Voice Access and Security Services Engineer to join our dynamic team. The ideal candidate will have strong experience in carrier transport, SIP access, and session border controller engineering and a proven ability to lead program delivery, produce engineering documentation, and communicate status and risks to senior leadership.

Responsibilities:

• Provide program guidance and develop engineering-driven timelines in partnership with the program management office.


• Develop ROM/SOW quotes for equipment placement and licensing, including supporting documentation.


• Create Bills of Materials, cost estimates, and equipment placement requests for projects.


• Directly support business-initiated projects and provide clear status updates to leadership.


• Engineer and support complex integrated configurations across SBCs, security services, E911, SIP and session management, LAN/WAN, VoIP, and Toll Free, integrating with Avaya, Cisco, and Genesys.


• Perform SIT testing, document results, and develop scripts, MOPs, and low-level designs for SBC, security, E911, and integrations.


• Prepare communication materials for senior leadership and align deliverables with architecture and engineering standards.

Required Skills & Qualifications:

• 10+ years of telecommunications experience with carrier-level SIP trunking and session border controllers.


• Proficiency with SIP, RTP/RTCP, ISDN, H.323, H.248, MGoogle Cloud Platform, and common codecs.


• Experience with QoS design and tuning, jitter analysis, and bandwidth analysis.


• Knowledge of LAN/WAN, switches, routers, call flows, system architecture, and implementation principles.


• Hands-on configuration and troubleshooting of SBCs, preferably Ribbon 7k, and SIP/TDM trunking.


• Strong analytical and troubleshooting skills with the ability to learn and document new technologies and procedures.


• 3-5 years of experience in LAN/WAN networking and enterprise voice environments.


• Proficiency with Agile tools such as Jira for tracking and reporting.


• BA or BS in Telecommunications, Data Communications, Computer Science, or related field.

Preferred Skills:

• Experience producing executive-ready communications, including PowerPoint, Visio diagrams, and structured program updates.


• Background supporting Avaya, Cisco, and Genesys integrations for SIP, E911, and security services.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits


• Opportunities for growth with global clients


• A supportive, inclusive culture that values innovation and people


• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.