Service Support Analyst- Senior

Roles/Responsibilities:

• Conducts stakeholder analysis
• Conducts market research and analysis
• Identifying and documenting current and future state process workflows
• Creating User stories and acceptance criteria
• Develops Contextual diagrams, functional decomposition, and process workflows
• Develops the following documents business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams
• Gathers, develops, documents and validates business, functional and technical requirements
• Perform functional and integrated testing
• Prepare and maintain project documentation and artifacts including analysis, reports and user documentation
• Works with project managers, developers, and end users to ensure application designs meet business requirements
• Create and maintain Requirement Traceability matrix
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• UAT support, including developing test scenarios and cases
• Supporting required system go-live activities
• Build Business, stakeholder, solution and transition requirements
• Document gap analysis
• Authors and prepares meeting minutes to be distributed to a variety of audiences
• Authors user stories, test scripts, and other Agile deliverables
• Follows PMO PM and BA methodology documentation
• Attends all PMO meetings
• Employee will perform other related work as required
• Travels in the local Raleigh area to attend meetings

Mandatory Skills:

1. Extensive knowledge of business system analysis techniques and testing methodologies 7 years
2. Demonstrated experience in gathering business requirements and development of business rules and process flow. 7 years
3. Proven experience with business process design, definition and/or re-design. -7 years
4. Experience with Business Analysis methodologies and problem solving 7 years
5. Experience in development of procurement related documents including RFP and evaluation criteria. 5 years
6. Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
7. Strong writing and communication skills and can build relationships with both their team members and clients
8. Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
9. Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
10. Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
11. Ability to prepare and present oral and written documents clearly and concisely
12. Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards
13. Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs
14. Possess a high-level understanding in the areas of application programming, database and system design
15. Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
16. Understanding of Software Development Lifecycle (SDLC) concepts and process
17. Knowledge of and experience with IT Service Management best practices and principles
18. Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project 7 years
19. Knowledge Creating Context Diagram and Functional decomposition 5 years
20. Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
21. Healthcare data reporting systems experience is required

Desirable Skills:

1. Experience working for State government
2. Healthcare related experience 3years