ServiceNow SPM Developer (Strategic Portfolio Management)

This role requires deep expertise in ServiceNow SPM modules, platform development, integrations, automation, reporting, and modern AI-assisted development practices.

Key Responsibilities
ServiceNow SPM Development
Configure and customize ServiceNow SPM modules, including: o Demand Management o Project Portfolio Management (PPM) o Project Management o Program Management o Agile Development o Resource Management o Financial Planning o Portfolio Management o Strategic Planning Workspace o Objectives and Key Results (OKRs) o Investment Funding
Develop and maintain: o Intake workflows o Demand assessment processes o Project and program templates o Resource allocation and forecasting models o Financial tracking solutions o Portfolio health dashboards
Configure roadmap planning, portfolio hierarchies, funding models, and strategic objectives.

Support business stakeholders with solution enhancements, troubleshooting, and optimisation initiatives. ServiceNow Platform Development
Develop custom solutions using: o Business Rules o Script Includes o Client Scripts o UI Policies o Data Policies o ACLs o Scheduled Jobs o Flow Designer o IntegrationHub
Build and support: o Workspaces o UI Builder Pages o Service Portal Components o Custom Applications
Develop scalable and maintainable solutions following ServiceNow best practices. Participate in platform upgrades and instance health improvement initiatives.

AI and Innovation Responsibilities
Leverage ServiceNow AI capabilities including: o Now Assist o Generative AI o AI Search o Predictive Intelligence o Virtual Agent
Utilize AI-assisted development to accelerate: o Requirement analysis o Story creation o Code generation o Unit testing o Documentation
Identify opportunities to automate manual portfolio and project management activities using AI-driven solutions. Support implementation of AI-powered project summarization, risk identification, forecasting, and recommendation engines.

Required Qualifications
Experience
4+ years of ServiceNow development experience.
2+ years of hands-on experience implementing ServiceNow SPM solutions. Experience working in Agile delivery environments. Experience with enterprise workflow automation and integrations.

Technical Skills
ServiceNow SPM
Demand Management
Project Portfolio Management (PPM)
Resource Management
Financial Planning
Agile Development
Portfolio Management
Strategic Planning
OKR Management
Roadmap Planning
ServiceNow Development
JavaScript
Glide APIs
Flow Designer
IntegrationHub
Script Includes
Business Rules
Client Scripts
UI Policies
ACLs
UI Builder
Workspace Development
Integrations
REST
SOAP
JSON
Web Services
MID Server
Reporting
ServiceNow Reporting
Performance Analytics
Dashboard Development
KPI Configuration
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist Strategic Portfolio Management
AI Persona / Future Ready Expectations
The ideal candidate should demonstrate an AI-First ServiceNow Developer mindset:
Uses AI tools to improve development productivity and code quality.

Leverages Generative AI for design, documentation, testing, and troubleshooting. Builds intelligent workflow solutions using Now Assist and AI capabilities. Understands Agentic AI concepts and ServiceNow's AI roadmap. Promotes responsible AI adoption with proper governance and human oversight. Continuously explores innovative ways to improve business processes through AI and automation.