IT System Business Analyst

Senior Application Business Analyst – Custom Application Development
Houston, TX | Hybrid: onsite Monday–Thursday, remote Friday | Houston-area candidates or those willing to relocate

About the Role
Our client is looking for a Senior Application Business Analyst to join a team that builds and enhances custom, in-house applications. These applications support operational workflows, data quality, and field and customer experiences across a large network of operational sites.

This is an application development BA role. You’ll work side by side with in-house developers as applications are built and enhanced, and own them over the long term: from discovery and requirements, through design, build, and testing, to release and ongoing production support.

This is not a data, reporting, BI, or integration-only role. Candidates whose experience is mainly dashboards, data warehousing, ETL, or data integrations will not be a fit.

Location
Onsite in Houston, TX, Monday through Thursday, with Fridays from home. This is not a remote role. Candidates must live in the Houston area or be willing to relocate.

BA Skills: Requirements gathering, process mapping, user stories and acceptance criteria, working with development teams, testing and UAT, defect analysis, production support, and stakeholder management

Tools & Technologies: Jira, Confluence, SQL, REST APIs/JSON, Postman, Okta SSO/OIG, Datadog, ServiceNow, and Excel

Ideal Experience: Senior Business Analyst or Business Systems Analyst who has worked directly with development teams building and enhancing enterprise applications, preferably with integration and IAM experience

What You’ll Do

• Own assigned custom applications end to end, building strong functional knowledge of how they work and how the business uses them
• Lead discovery workshops to gather, validate, and prioritize requirements for new features and enhancements
• Write clear, testable user stories, acceptance criteria, business rules, and functional specifications in Jira and Confluence
• Work side by side with in-house developers, architects, and QA through design, build, testing, and release
• Clarify requirements with developers during each sprint, and review delivered functionality against requirements
• Map current- and future-state processes and system dependencies
• Analyze REST APIs, JSON payloads, and integrations, and test endpoints in Postman to find gaps early
• Gather and document IAM requirements, including Okta SSO, provisioning and deprovisioning, and role-based access
• Provide ongoing production support: investigate issues in ServiceNow and Datadog, find root causes, and drive permanent fixes
• Plan tests, lead UAT, triage defects, and secure stakeholder sign-off
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives
• Communicate status, risks, and recommendations clearly to technical and business audiences

What You Bring

• 7+ years as a Senior Application Business Analyst or Business Systems Analyst on enterprise applications
• Proven application development experience: you have worked directly with a development team building or enhancing an application, from requirements and user stories through build, testing, and release
• Hands-on production support experience: supporting live applications, managing enhancements and change requests, and resolving production issues
• Long-term ownership of applications, with sustained involvement in the same applications over multiple years
• Excellent written and verbal communication: clear, well-structured requirements, documents, and explanations. The interview includes a short written exercise.
• Hands-on API analysis (REST, JSON, Postman) and SQL for issue investigation
• Agile and hybrid delivery experience with Jira and Confluence
• Strong root-cause analysis and facilitation skills
• A bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field, or equivalent experience

Strongly Preferred

• IAM experience, especially Okta SSO or OIG, user provisioning, and access reviews
• Production support with ServiceNow and Datadog or similar monitoring tools
• Leading cross-functional workstreams, including plans, RAID logs, and status reporting to leadership

Nice to Have

• GIS, mobile, or field operations platforms
• Cloud application architectures and integration patterns
• CBAP, CCBA, PMI-PBA, or Agile certifications

When You Apply
Please make sure your resume describes, for each role:

• The applications you supported and what they did
• Whether they were custom/in-house built, SaaS, or COTS
• Your role working with the development team, from requirements through release and production support