Desktop/Customer Engineer

Ideal/Mandatory skills:

Desired Skillset/credential

Actual Candidate Skills/credentials, describe

Required

Do you currently reside within commutable distance from Gaithersburg, MD? Where?

Required

Are you willing/able to work onsite daily?

Required

Hands on support of End User devices mostly Windows 11 laptops, configuration, deployment. Describe

Required

Laptop (Lenovo & Apple) imaging, configuration, deployment, support. Describe

Required

Strong EU device troubleshooting, resolution, Moves/Adds/Changes MAC, break/fix, skills.

Required

Hands on ServiceNow (ticketing); describe

Required

Strong Customer facing skills, Professional, Positive Attitude, passionate about end user satisfaction; Describe

Required

High standards for customer support, dependability, task oriented and follow thru; describe.

Required

Strong Team player & collaboration with other technical team members, end users and management

Ideal

Pharmaceutical company related support background

Required

Clear English spoken and written communication skills

Optional

Technical certifications, describe