Oracle Fusion Officer

About the Role

Oracle Fusion Support Officer

• Key support role supporting Monash Health's Oracle Fusion environment
• Provide first and second-level support across Oracle Fusion applications including ERP, SCM, HCM and Payroll interfaces.
• Permanent, full-time role based at Scoresby Corporate Site

Monash Health is the largest healthcare provider in Victoria and is recognised for its exceptional clinical care and research. We are dedicated to providing outstanding patient care. We appreciate our unique and vital role as an integral part of the communities we serve and the importance of maintaining our services in a changing environment. The integrity of our corporate systems is critical to our ability to deliver excellent care to every patient, every time.

This role represents an exciting opportunity within our Applications and Enablement team. Reporting to the Manager Finance Systems, you will play a key role in providing day-to-day functional support for Monash Health's Oracle Fusion applications. You will help ensure our systems operate reliably and efficiently while supporting Finance, Supply Chain, People & Culture and Payroll functions across the organisation.

Working closely with business stakeholders, vendors and internal digital teams, you will contribute to resolving system issues, supporting business improvements, delivering user training and ensuring the ongoing success of our Oracle Fusion platform.

Key Result Areas

If appointed, your contribution will be assessed across five Key Result Areas:

• Application Support and Operation
• Customer Service and Stakeholder Engagement
• Training, Capability Uplift and Knowledge Enablement
• Continuous Improvement and Change Support
• System Integrity and Service Excellence

This role is expected to work in a hybrid model, with a minimum of three days per week on site in our Scoresby Office.

About You

The Oracle Fusion Support Officer ensures the effective support and optimisation of Oracle Fusion applications across Monash Health. You are passionate about customer service and enjoy helping users resolve issues, improve processes and gain confidence using enterprise systems.

With strong communication skills and an ability to build positive stakeholder relationships, you can translate business needs into clearly articulated system issues, support requests or improvement opportunities. You are comfortable working with both technical teams and business users and thrive in a fast-paced environment where priorities can change quickly.

Naturally curious and solution-focused, you enjoy troubleshooting issues, identifying trends and contributing to continuous improvement initiatives. You take pride in delivering high-quality support and maintaining strong working relationships across the organisation.

Personal Attributes

• Highly organised and customer focused
• Flexible and able to adapt readily to changing priorities
• A highly effective communicator with strong stakeholder engagement skills
• Analytical with strong problem-solving abilities
• Committed to continuous learning and professional development
• A collaborative team player who enjoys helping others succeed

What You Need

To be considered for this role, you will need to demonstrate:

• Experience supporting enterprise business applications within a complex environment
• Exposure to Oracle Fusion or similar applications and associated business processes
• Experience managing incidents and service requests through a structured service management framework
• Proven ability to investigate issues, identify root causes and coordinate resolution activities
• Strong customer service and stakeholder management experience
• Experience supporting testing activities, including User Acceptance Testing (UAT) and regression testing
• Ability to develop and maintain user documentation, knowledge articles and training materials
• Excellent written and verbal communication skills

Preferred Experience

• Oracle Fusion ERP, SCM, HCM or Payroll modules or similar applications
• Experience supporting payroll, finance or procurement systems
• Experience working within a large public sector, healthcare or enterprise environment

We are especially interested in hearing from candidates who enjoy working in highly collaborative environments and have a passion for improving user experiences through technology.

Benefits of Working at Monash Health

• Comprehensive employee health and wellbeing programs including Fitness Passport
• Five weeks annual leave with leave loading
• Monthly ADOs for full-time employees
• Salary packaging benefits
• Professional development and learning opportunities
• Flexible working arrangements
• Opportunity to contribute to technology solutions that support the delivery of exceptional patient care across Victoria

For a confidential discussion and to explore this opportunity further, please reach out to Sherree O'Connell, Head of Enterprise Corporate Applications and Enablement on

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.