Web & Social Media Developer

Social Media Specialists Duties

• Manage and update daily feeds on Facebook, Instagram and Pinterest
• Locate and curate photos and materials for posting
• Collaborate with influencers to increase referrals and followers
• Analyze social media metrics
• Work with developers to improve website functionality
• Accept products and produce pictures for posting

Skills

• Exceptional organizational skills to ensure the schedule of posts is met
• Good eye for trends (fashion, tech, etc)
• Working knowledge of photo editing and cropping

Education

• Degree in Marketing or similar, or on track to achieve
• Other qualifications in marketing, online marketing, photography

Customer Support Specialist Duties

• Manage customer support requests via phone or ticketing system
• Collaborate with technical teams (management, finance, developers)
• Respond to client needs promptly
• Demonstrate positive attitude and respect for coworkers, maintaining cooperative working relationships

Skills

• Exceptional organizational skills to uphold customer service standards
• Excellent communication with clients and ability to handle inquiries
• Problem solving skills, research competence, and finding answers to consumer questions
• Effective communication with other teams to properly elevate client cases
• Quick learner and adaptable
• Team player who also works well independently
• Self starter with strong problem solving abilities
• Ability to assess and provide proactive advice or solutions
• Excellent written and oral communication skills
• Multitasking and self management of workload

Education

• Certificate IV, Degree or equivalent (or on track to achieve)
• Other qualifications

Training Content Developer Duties

• Speak to technical staff or subject matter experts to understand and develop training content
• Create and deliver training content

Skills

• Exceptional organizational skills to ensure deadlines are met
• Attention to detail (font consistency, image positioning, grammar)
• Proficiency with PowerPoint and basic image manipulation software
• Clear communicator, able to present in boardrooms or via Teams/Zoom