Campus Center Operations Manager

This position requires experience working as a member of the Campus Center Operations Staff. If you are not currently working for the Campus Center Office, please don't apply.

CC Operations Managers (CCOM) Job Description

In addition to the Operations Staff duties (listed below), it is the Campus Center Manager’s responsibility to:

1. Supervise the Campus Center building and assist, as needed, with events taking place in the facility.
2. Oversee the operation of the Information Desk, Food Pantry, and Rec Center as well as lead teams of student employees in setting up and striking all events in the building.
3. Supervise and hold themselves, other managers, and the Operation Staff consistently to the Performance Guideline System.
4. Maintain a safe and secure environment in the building by conducting hourly rounds and reporting maintenance issues, spills, or emergencies to the proper responders, and ensuring the Campus Center is properly opened and closed daily.
5. Oversee the College Lost and Found service which includes safeguarding valuables.
6. Monitor and maintain furniture and set up equipment throughout the building.
7. Regular late-night, weekend, and holiday shifts should be expected.
8. Managers must attend two weekly meetings, mandatory training in the fall and spring, and must be able to work senior week/commencement. If there is a conflict with attending any of these training or meetings, managers must request permission to miss the meeting or training in advance.

Operations Staff Job Description

Information Desk Area

At the Information Desk, the Operations Staff must exhibit outstanding customer service answering phone calls or assisting people who walk up to the Information Desk. The Operations Staff members must be knowledgeable about events happening around the College and the different departments and resources at IC. These staff members are usually the first person someone calls when seeking information about the College, assistance with questions, and sometimes urgent issues. The staff also runs the campus Lost and Found (tagging, tracking, and retrieving lost items), receives donations for and provides access to the Food Pantry, and assists with special projects.

Recreation Center Area

The Operations Staff also oversees all activities in the Recreation Center, ensuring that customers are utilizing equipment and the space in a safe and appropriate manner. To do this, the staff members in the Recreation Center must also exhibit exceptional customer service skills, since they are dealing with customers throughout their shift. .

Food Pantry Area

The food pantry staff provide the vital campus service of food security to some of our most vulnerable students and community members. They staff the pantry during open hours and assist with restocking and receiving food.

Set-Up Area

The set up staff sets up all events that happen in the Campus Center, our main campus event venue. While setting up and taking down events, the Operations Staff must have thorough knowledge of where set up equipment is stored in the building, proper and safe use of equipment, and working knowledge of set-up terms and styles.

Hiring manager: Sybil Conrad

Hiring rate: $16.30/hr