Catering Sales Manager-Banquets

We are looking for an experienced
Catering Sales Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience.

Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are seeking passionate, service-oriented individuals to join our exceptional team. Three or more years in a sales role, with verifiable sales success. Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development. Ability to work independently both on and off venue property with little supervision or oversight.

Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome. Ability to travel to outside sales calls and/or events. The Catering Sales Manager's primary duty is making sales and obtaining contracts for the venue's 12,000 square feet of banquet and event space.

This is a revenue-generating position: the Sales Manager is measured on booked business, and most of the working time is spent prospecting, presenting, negotiating, and closing business. The Sales Manager independently generates, manages, and coordinates outside catering sales. This position owns the full sales cycle: sourcing the lead, qualifying the prospect, conducting the site tour, negotiating terms, closing the contract, and retaining the account through reception and event execution.

Sales performance depends on relationships, so the Sales Manager maintains consistently positive and professional relationships with internal and external clients providing outstanding service, researching and resolving invoice questions, and offering knowledgeable menu recommendations that increase per-event revenue. The Sales Manager facilitates the internal flow of information and communicates directly with guests and vendors and must be available to assist with general catering operations as needed.

Sales Responsibilities
Generate new business by networking and prospecting with key decision-makers; establish and develop strong, effective relationships with influencers through professional, courteous, and ethical interaction. Independently source, identify, and pursue outside networking opportunities through professional industry resources, community events, and special events attended by prospects. Coordinate and deliver effective sales presentations and site tours that convert prospects into booked business.

Maximize occupancy and average revenue per event across the venue's 1,200 square feet of banquet space through upselling, strategic date management, and repeat-business development. Maintain an extensive client database and work it consistently for follow-up sales calls and contact (in person, phone, email, mail, etc.). Maintain accurate records of all catering sales activity, including pipeline, forecast, and booking pace. Account Management & Execution
Address or coordinate all catering requirements and requests in a timely and helpful manner.

Communicate daily with the Food & Beverage team about guest needs and expectations. Serve as the primary group and convention contact once the contract is signed; approve of inventory or other changes and respond to questions or concerns promptly. Assist in the planning and coordination of catered events as directed. Follow up on guests' experience at the venue, ensuring all issues have been addressed and positioning the account for rebooking. Assist with oversight of accounts receivable in conjunction with assigned events.

While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. We may find it necessary to re-schedule shifts according to our business volume.