Recently postedTechnology

W2 ServiceNow HRSD Developer/Administrator

APN Software Services, IncUnited States🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationUnited States

Microsoft Excel

Job description

Specific requirements for this Contractor role:

• ServiceNow HRSD experience: Hands-on experience supporting, configuring, or administering ServiceNow (HRSD).

• HRSD module knowledge: Working knowledge of HR Case Management, Employee Center/Employee Center Pro, HR Knowledge Management, HR Services, HR Lifecycle Events, and HR Tasks.

• ServiceNow platform proficiency: Ability to navigate and maintain ServiceNow configurations, including forms, fields, tables, workflows/flows, assignment groups, notifications, templates, and access controls.

• HR process knowledge: Understanding of common HR processes such as onboarding, offboarding, employee changes, leave/benefits inquiries, payroll inquiries, employee relations, and general HR service delivery.

• Case management support: Ability to troubleshoot HR cases, routing, assignments, SLAs, notifications, approvals, and fulfillment workflows.

• Employee Center support: Experience maintaining HR service catalogs, employee-facing content, knowledge articles, topics, and employee self-service experiences.

• Testing: Ability to develop and execute test scenarios/scripts, regression testing, UAT support, defect documentation, and validation of ServiceNow enhancements/releases.

• Requirements documentation: Ability to translate HR business needs into clear requirements, user stories, acceptance criteria, process flows, and configuration specifications.

• Production support: Experience researching incidents, identifying root causes, resolving configuration/data issues, and escalating technical defects when appropriate.

• Data and reporting: Ability to work with ServiceNow reports, dashboards, lists, filters, exports, and HR operational metrics; strong Excel skills preferred.

• Integration awareness: General understanding of integrations between ServiceNow HRSD and Workday

• Change management: Ability to document changes, follow established development/testing/production controls, and support release and deployment activities.

• Problem-solving: Strong analytical skills with the ability to investigate issues across process, configuration, data, integration, and user-access layers.

• Communication: Ability to communicate effectively with HR Operations, HRIS/HR Technology, Payroll, IT, ServiceNow developers, product owners, and business stakeholders.

• Documentation: Ability to create and maintain SOPs, job aids, configuration documentation, knowledge articles, and support procedures.

• Independent execution: Able to quickly learn the organization's HRSD environment, manage assigned work with limited supervision, and meet established deadlines.