Senior Quote Desk Analyst

Senior Quote Desk Analyst, GTM Strategy & Acceleration

Position Title: Senior Quote Desk Analyst, GTM Strategy & Acceleration
Location: Dallas, Texas

Your Role

As a Senior Quote Desk Analyst within the GTM Strategy & Acceleration team, you will play a critical role in supporting the Lead-to-Contract process, ensuring accurate and timely quoting, efficient order management, and seamless sales operations.

You will partner closely with Sales and cross-functional teams to manage complex quotes, resolve escalations, and drive process improvements. Your expertise in sales processes, CRM systems, and operational analysis will help enhance efficiency, improve customer satisfaction, and support business continuity during digital transformation and day-to-day operations.

What You'll Do

• Configure, price, and generate accurate quotes, ensuring complex product configurations and commercial terms are correctly reflected.
• Collaborate with Sales teams to understand customer requirements, manage multiple quotes, and deliver timely solutions within established deadlines.
• Provide exceptional internal customer support by resolving quote-related inquiries, managing escalations, and proactively addressing issues.
• Maintain knowledge of product offerings, pricing structures, and sales processes to ensure accuracy and consistency.
• Support the Lead-to-Contract process by monitoring opportunities, following up on outstanding cases, and assisting with agreement generation and updates within Contract Lifecycle Management (CLM) tools.
• Partner with other Senior Quote Desk Analysts to balance workloads, maintain backup coverage, and support business continuity.
• Resolve non-standard quoting scenarios and complex escalations, particularly during quarter-end and year-end periods, to support commercial targets.
• Identify, report, and track system issues, enhancement requests, and process improvements in collaboration with IT and cross-functional stakeholders.
• Analyze operational data to identify trends, recommend improvements, and participate in User Acceptance Testing (UAT) for new system features and enhancements.
• Support sales process training, maintain process documentation, and contribute to cross-functional initiatives and ad hoc projects.

What You'll Need

• Minimum of 3 years of professional experience, preferably in Sales Support, Quote Desk, CRM operations, or a similar role.
• Demonstrated success supporting sales processes within the data center industry or another relevant industry.
• Experience working with CRM platforms, preferably Salesforce, and familiarity with quoting and contract management processes.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and identify opportunities for improvement.
• Proficiency in Microsoft Office applications, particularly Excel.
• Excellent organizational skills, with the ability to manage multiple priorities and meet demanding deadlines.
• Strong communication and interpersonal skills, with proven ability to collaborate effectively across Sales and other business functions.
• A proactive approach to issue resolution, with sound judgment regarding escalation and a strong sense of urgency.
• Fluency in English and the applicable local language, where required. Additional European languages are an advantage.
• Bachelor's degree or equivalent business school qualification in Business, IT, Engineering, or a related discipline preferred.

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A Bit About Our Team

Sales

Our Sales team is at the sharp end of our business, securing new customers from network and cloud service providers through to all kinds of major global and regional enterprises and local businesses. We help identify the objectives of our customers and enable them to succeed by combining our strategic knowledge of the industry, technical knowledge of our global data center platform, PlatformDIGITAL®, with our ability to develop strong partnerships.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers.

We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.