Lead Food Service Specialist - Full Time - Madison

Are you energized by fast-paced environments, great food, and even better people? Do you love creating welcoming experiences that keep customers coming back? If so, we’d love to meet you!

We’re looking for a Foodservice Specialist who’s passionate about customer service, committed to quality, and excited to make an impact in our store’s café and foodservice area.

What You’ll Do

As a key member of our foodservice team, you’ll help create a clean, inviting, and customer-focused environment every day. Your responsibilities will include:

Deliver Exceptional Customer Service

• Greet every customer with a warm, friendly attitude

• Assist with purchases and provide helpful recommendations
• Share samples and promote specials to boost engagement and sales

Keep Our Food Looking—and Tasting—Its Best

• Prepare, present, and maintain stock levels of all food items

• Ensure proper storage, dating, rotation, and quality standards
• Support new foodservice program rollouts and sampling initiatives

Maintain a Clean, Safe, Customer‑Ready Space

• Clean counters, equipment, floors, and storage areas
• Monitor the kiosk and assist customers with ordering
• Address equipment issues and notify management when needed

Support Smooth Store Operations

• Monitor customer lines and open registers as needed
• Complete required training and assist with onboarding new associates
• Help audit food inventory and support accurate stock levels
• Jump in on additional tasks as assigned by management

This role is a great fit if you are:

• Customer‑centric — You enjoy helping people and creating positive experiences
• Detail‑oriented — Quality, safety, and cleanliness matter to you
• A team player — You’re ready to support coworkers and collaborate
• Flexible — You can work a variety of shifts including evenings, weekends, and busy periods
• Calm under pressure — You handle escalated customer issues with professionalism
• Safety‑minded — You respond quickly and appropriately to emergencies

Education Requirements:

• Foodservice Specialist / Café Foodservice Specialist: No education requirement
• Lead Foodservice Specialist: High School Diploma or GED
• Comfortable standing for up to 8 hours
• Able to occasionally lift up to 30 lbs and climb ladders
• Willing to work weekends, holidays, and overnight shifts
• Basic math and computer skills
• Authorized to work in the U.S.

Pay for this position is up to $17.00 per hour

• Flexible schedules to fit your lifestyle
• Paid on-the-job training
• Career growth opportunities — we promote from within
• A team-oriented and positive workplace culture
• Competitive pay and eligibility for benefits (Full-Time Employees Only)