Service Delivery Specialist

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Base pay range: A$113.00/hr - A$113.00/hr

We're seeking a skilled and proactive Service Delivery Coordinator to support ICT portfolio planning and service delivery within a large government organisation. In this role, you'll coordinate and monitor ICT service requests, ensure the timely delivery of architecture related services, and drive continuous improvement across service management processes. It's an excellent opportunity to work in a dynamic, enterprise scale environment that underpins major digital and technology initiatives.

Key Responsibilities

• Manage and monitor incoming service requests and queues.
• Coordinate meetings with customers to initiate and update service delivery.
• Review and release weekly service and performance reports.
• Track architecture processes for timely delivery, escalating issues where required.
• Maintain accurate records of requests, reports, and documentation.
• Manage cost recovery agreements and support vendor contract renewals.
• Provide visibility of service timelines and escalations to stakeholders.
• Monitor and report on service usage, demand, and quality across key service lines.
• Recommend and implement service management process improvements.
• Build and maintain strong relationships with architecture practitioners and stakeholders.
• Enhance ServiceNow request forms to improve user experience and data accuracy.
• Develop and continuously refine service offerings to align with organisational standards.
• Support onboarding activities through documentation and stakeholder engagement.

About You

You're a motivated, detail oriented professional who thrives in a structured service delivery environment. You will bring:

• Excellent communication, interpersonal and stakeholder engagement skills.
• Proven ability to manage workloads, monitor service performance, and coordinate activities.
• Experience in ICT service management or architecture related environments.
• Working knowledge of PRINCE2 or equivalent project management methodologies.
• A proactive mindset and a passion for improving service processes.

How to Apply

Click the Apply button to submit your resume.

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