SERVICENOW DEVELOPER

Role: ServiceNow Developer
Duration:4.5 years of Contract
Location: Remote (Occasional onsite in any of the following locations once or twice in quarter)

1.Hill Air Force Base in Ogden Utah,
2.Fort Meade Base in Maryland,
3.Scott Air Force Base in Illinois

Must haves: Any Snow Certification is fine

NOTE:MUST WORK ON W2 (NO C2C)

Description

The ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities:

Support the standup, configuration and implementation of ServiceNows ITSM, OMT, TSM, and TSOM modules.

Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Developing, configuring, and customizing the ServiceNow platform to fit business requirements.

Troubleshoot and resolve problems. Orchestrate and automate tasks. Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment. Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.

Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development. Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support. Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development. Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.

Support data migration as needed. Design and implement solutions following established Configuration Management policies and standards. Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained. Willingness to further grow and enhance skillset from more senior developers throughout each project.

Basic Qualifications

Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hired
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Masters degree. Additional experience may be excepted in lieu of degree. At least 3 years of experience with the design, development, and support of technology infrastructure. At least 2 years of ServiceNow development. Experience with ServiceNow upgrades.

The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks. Ability to multi-task and self-assign work in a fast-paced environment. Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.

Demonstrate potential and willingness to learn and adapt to rapid changes in technology. Open to receiving mentoring from senior developers.