ServiceNow Developer cum Administrator

Job Title: ServiceNow Developer cum Administrator

Location: Richmond, VA

Job Summary

We are looking for a skilled ServiceNow Developer cum Administrator who can manage, configure, customize, and develop solutions on the ServiceNow platform. The ideal candidate should have strong hands-on experience in ServiceNow administration, application development, workflows, integrations, and platform support.

Key Responsibilities

• Perform day-to-day ServiceNow administration, configuration, and platform support.
• Develop and customize ServiceNow applications, modules, forms, fields, tables, views, and dashboards.
• Configure and maintain Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Data Policies, and ACLs.
• Create and maintain workflows, Flow Designer flows, approvals, notifications, and assignments.
• Develop and maintain Service Catalog items, record producers, catalog client scripts, and catalog workflows.
• Build integrations between ServiceNow and external applications using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Perform data imports, transformations, and migrations using Import Sets, Transform Maps, and data-loading utilities.
• Manage users, groups, roles, permissions, and access controls.
• Troubleshoot application, workflow, integration, and platform-related issues.
• Monitor platform performance and recommend improvements.
• Participate in ServiceNow upgrades, patches, testing, and release activities.
• Follow ServiceNow development best practices and maintain proper documentation.
• Work with stakeholders to gather requirements and translate business needs into technical solutions.
• Support production deployments, incident resolution, and root-cause analysis.
• Collaborate with developers, architects, QA teams, and business users across ServiceNow initiatives.

Required Skills

• 3–7+ years of hands-on ServiceNow experience in development and administration.
• Strong knowledge of ServiceNow platform architecture and administration.
• Hands-on experience with:
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Script Includes
• ACLs
• Notifications
• Scheduled Jobs
• Events
• Workflows / Flow Designer
• Service Catalog
• Strong JavaScript programming skills.
• Experience with REST/SOAP web services and ServiceNow integrations.
• Knowledge of Import Sets, Transform Maps, and data migration.
• Experience with ServiceNow security, roles, groups, and access controls.
• Good understanding of ITIL processes and IT Service Management.
• Experience troubleshooting and supporting ServiceNow production environments.
• Strong communication, analytical, and problem-solving skills

Educational Qualifications:

·         Required - Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent.

·         Preferred - Master’s degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent.

Travel:

·         Open to travel based-up on the nature of the engagement.

Thanks & Regards

Srikanth Donkani

Resource Manager

(w):

(E):

2260 Haggerty Road, Suite 285 Northville, MI 48167

Equal Employment Opportunity

Reliable Software employment does not discriminate on the basis of race, religion, gender, sexual orientation, age or any other basis as covered by federal, state, or local law.

Employment decisions are based solely on qualifications, merit and business needs.