Microsoft 365 Engineer/Active Directory

The Active Directory/Microsoft 365 Engineer is part of the IT/Enterprise User Services (EUS) team performing advanced technical work for specialized line-of-business applications, enterprise messaging services, and mobile device management. This role requires a high level of understanding of the technologies used to support messaging and collaboration on-premises and cloud-based, including Exchange Online, Office 365, Microsoft Intune, Active Directory, and Azure AD.

Job Duties

• Monitors server, application logs and TICKETS queue for issues and responds appropriately.
• Designs, implements, and maintains cloud-based technology under the the EUS SAi team, including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.
• Provides administration and support for the forests and sub-domains.
• Manages user IDs, third party access, and access security in the EUS server environment.
• Develops new processes and procedures for the 0365 & Azure environment as new features are researched, piloted, approved, and implemented. Works with the management team to ensure operational support is aligned with departmental goals.
• Assists in the research and recommendation for emerging technologies which would be tools for future cloud/server/application-based initiatives for enterprise implementation. Provides cost benefit analysis when recommending the technology.
• Manages incoming Domain Name System (DNS) requests in a timely manner. Coordinates server IP address changes, security policies, and DNS changes with Network Security. Communicates with the appropriate teams requesting changes.
• Develops, publishes, and maintains operating and disaster-recovery processes that align with current IT standards and compliance with industry’s best practices.
• Manages the monthly server patching procedure through WSUS.

Technical Skills

• Knowledge of technologies used to maintain enterprise systems including Active Directory, DNS, Office 365, Azure, Exchange Online, Microsoft Intune, AD, Rubrik, and KnowBe4.
• Manage and troubleshoot Exchange Online mail flow and hybrid connectivity
• Provision user mailboxes, manage security and distribution groups and Ous
• Write and execute PowerShell scripts and enhance automation
• Message tracing, log analyzing, Exchange Online Protection
• Manage litigation holds, eDiscovery searches
• Use Rubrik for recovery efforts
• Investigate compromised accounts, track anomalous logins
• Rotate DKIM keys
• Configure, monitor, and release items from Microsoft Defender
• Experience in Exchange Online and Active Directory