Senior Service Now Consultant

We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

Reporting to the ServiceNow Product Owner, the ServiceNow Consultant is a senior member of our ServiceNow Platform team that support ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts. As a Specialist in the ServiceNow Platform and Product suite, this role will be leading improvement and remediation initiatives designed to gain maximum value from our investment in ServiceNow. This role is responsible for analysing and translating business information and technical requirements into practical designs, proposing solutions to achieve complex business objectives. The position provides guidance on, assists in establishing, and participates in technical governance processes as well as IT Service Management and Operations best practices. The role collaborates on the design and implementation of a platform operating model that improves likelihood of successful go lives and end user adoption. The ServiceNow Consultant role provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. This role will also provide ServiceNow Platform governance, standards, templates and patterns for other teams and individuals contributing to outcomes on the ServiceNow Platform from other operational and project teams.

Key Responsibilities

• Develop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions aligned to business requirements, licence optimisation, and persona based designs, while contributing to OCM, training, and documentation.
• Design and implement secure, reliable, and scalable ServiceNow solutions and integrations, ensuring cyber security compliance, platform availability, evergreen upgrades, and alignment with best practice development, deployment, and release standards.
• Collaborate with Product Architects, Platform Teams, Support Teams, vendors, SMEs, stakeholders, and technical resources to consolidate requirements, deliver fit for purpose solutions, and support self service, automation, and process improvement objectives.
• Provide hands on leadership, mentoring, and workload coordination across the Platform Team, supporting service levels, timelines, priority tasks, continuous improvement initiatives, and the organisation's low code/no code maturity.
• Develop operational reporting and analysis, identify process improvement opportunities, contribute to project delivery and roadmap objectives, and ensure high standards of documentation, compliance, and architectural deliverables across the team.

About You and What You'll Bring

Highly skilled ITSM Specialist with ServiceNow Solution Architect, Developer, Technical Business Analyst, or System Administrator experience, combining business process analysis with strong ServiceNow technical capability to deliver customer driven sustainable solutions.

Experienced in solving complex problems within customised ServiceNow environments using pragmatic, low code, and ServiceNow OOTB approaches, with accountability for secure, scalable, consistent, and repeatable end to end solution design.

Works effectively in proactive and agile environments, including rapid prototyping and collaboration with process owners, while demonstrating strong judgement, prioritisation, decision making, and the ability to support critical issues and incidents.

Holds or is willing to maintain relevant ServiceNow certifications, with Certified Technical Architect, Certified System Administrator, ITIL certification, and tertiary qualifications in computer information systems or related fields highly regarded.

Demonstrated experience in ServiceNow administration, development, architecture, ITSM operations, stakeholder workshops, cyber security, automation and orchestration, enterprise systems, troubleshooting, documentation, project management, mentoring, communication, and delivering outcomes in complex environments.

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV 1 level security clearance and be able to uplift to NV 2.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive.

Paul Chase - Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace.

We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Applicants and ITAR

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.