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Senior Software Support Engineer

Elite IT Solutions incColumbus, OH🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationColumbus, OH, United States
DockerRubySQLGitAWSSSORailsGenerative AIReactPostgreSQLKubernetesTypeScriptCI/CD

Job description

Senior Software Support Engineer

Hybrid in Columbus, OH

  • 5+ years of experience in software engineering, application support, or production support within a SaaS environment.
  • Strong hands-on troubleshooting and debugging skills across application code, databases, and infrastructure.
  • Experience with Ruby on Rails, React, TypeScript, SQL/PostgreSQL, and familiarity with AngularJS.
  • Experience with Git, CI/CD pipelines, code reviews, logging, monitoring, and root-cause analysis.
  • Working knowledge of AWS, Docker, Kubernetes, and authentication/SSO technologies.
  • Experience leveraging AI-assisted development tools such as GitHub Copilot, Claude, or similar technologies.
  • Strong analytical thinking, technical ownership, and the ability to prioritize and resolve customer-impacting issues.
  • Excellent communication skills and the ability to collaborate across technical and nontechnical teams.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

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