Assistant Home Shopping Manager

Position Summary

The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the online shopping, pickup, and delivery program. This position assists in supervising associates, ensuring accurate order fulfillment, maintaining exceptional customer service standards, and driving operational efficiency. The Assistant Home Shopping Manager helps coordinate order selection, staging, and customer pickup processes while supporting department sales, productivity, and customer satisfaction goals.

Key Responsibilities Department Operations

• Assist in overseeing daily Home Shopping operations, including online order fulfillment, staging, pickup, and delivery coordination.
• Support the execution of department goals related to order accuracy, on-time fulfillment, and customer satisfaction.
• Monitor workflow and adjust staffing or priorities to ensure efficient operations.
• Ensure orders are picked, packed, and staged according to company standards.
• Assist in maintaining proper equipment, supplies, and operational readiness.

Customer Service

• Deliver exceptional customer service and promote a customer-focused environment.
• Assist customers with order questions, substitutions, pickups, and issue resolution.
• Address customer concerns professionally and promptly.
• Enhance the customer experience by ensuring accurate and timely order fulfillment.
• Promote customer loyalty through positive interactions and service recovery efforts.

Leadership & Team Development

• Assist with supervising, training, coaching, and developing Home Shopping associates.
• Assign daily tasks and monitor performance to ensure productivity expectations are achieved.
• Support onboarding and training of new associates.
• Foster teamwork, accountability, and a positive work environment.
• Serve as acting department leader in the absence of the Home Shopping Manager.

Order Fulfillment & Quality Control

• Monitor order accuracy and ensure quality standards are maintained during the picking process.
• Verify product substitutions follow company guidelines and customer preferences whenever possible.
• Ensure fresh, frozen, and refrigerated items are handled according to food safety requirements.
• Review department performance metrics and identify opportunities for improvement.
• Assist with resolving inventory, fulfillment, and operational issues.

Inventory & Operational Support

• Monitor product availability and communicate out-of-stock concerns to store and department leadership.
• Assist with inventory management, shrink reduction, and operational audits.
• Ensure staging areas, storage locations, and equipment remain organized and properly maintained.
• Support implementation of department initiatives and process improvements.

Safety & Compliance

• Ensure compliance with company policies, food safety procedures, and operational standards.
• Promote a safe working environment and proper use of department equipment.
• Monitor adherence to safety procedures related to lifting, transporting, and handling merchandise.
• Maintain cleanliness and organization throughout department work areas.
• Support compliance with all regulatory and company requirements.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, retail, e-commerce, fulfillment, or customer service experience preferred.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer and inventory management skills.
• Experience with online order fulfillment systems is preferred.

Physical Requirements

• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to work in refrigerated and freezer environments as needed.
• Ability to operate carts, pallet jacks, and other department equipment safely.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Key Success Factors

• Strong leadership and team development abilities.
• Commitment to exceptional customer service and order accuracy.
• Effective organization, time management, and problem-solving skills.
• Ability to maintain productivity and quality in a fast-paced environment.
• Focus on operational excellence, safety, and continuous improvement.
• Ability to support department sales growth while delivering an outstanding online shopping experience.

    ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream