Inside Sales Associate II

Join a team recognized for leadership, innovation, and diversity.
ADI Global is growing rapidly, is looking to add to our Sales Team. You will be assigned your own book of existing customer accounts and will be responsible for building and maintaining strong, long-lasting customer relationships with ADI.

JOB DUTIES

Drive business growth by closing sales
Identify possible improvement opportunities
Understand products, systems, and procedures
Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts and customer stakeholders
Ensure the timely and successful delivery of our products according to customer needs and objectives
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Resolving complaints and preventing additional issues by improving processes
Keeping accurate records pertaining to inventory and account notes
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
Maintain Existing Customers
Manage Sales Cycle
Provide Excellent Customer Support
Raise Escalations
Work with Larger Sales Organizations
Providing support to other duties as assigned
WE VALUE
Self-motivated, able to work independently without close supervision, and have a team mentality
Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
Sales experience in the distribution or retail/telecom industries
Industry knowledge: CCTV, IP, AV technologies, Security, Fire
Strong communication skills, both verbal and written
Strong customer service, organization, and multi-tasking abilities
Goal oriented
Professional appearance and demeanor
Positive can-do attitude
Proficient in Excel, Word, PowerPoint, and Outlook
Successful track record in exceeding sales targets
Exhibit strong aptitude for sales and desire to sell/upsell
WHAT'S IN IN FOR YOU:
Hybrid position - 3 days in the office and 2 days remote
Competitive base pay plus uncapped commission
Product and leadership mentoring to ensure you are set up for success
Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays
#LI-JS1
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world.

Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals.

With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at
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