Senior ServiceNow Software Developer

Job#: 3041567

Job Description:
Senior ServiceNow Software Developer

Location: Washington, D.C. (Partial Remote)

Telework: Will allow 100% Remote work, but may be moving to onsite in the future so should be local to the DMV area

Role Overview

We are looking for a Senior ServiceNow Developer to support and lead ongoing ServiceNow continuous improvement projects for an enterprise. The successful candidate will adapt to client needs and support the implementation of the ServiceNow roadmap. You will collaborate with a diverse workforce, obtain and synthesize requirements from stakeholders, and build upon the existing ServiceNow foundation while designing, developing, and implementing solutions.

Key Responsibilities

• Exhibit customer service and teamwork, collaborating effectively with clients and vendors.
• Convey key ideas, gather feedback, and demonstrate creativity and collaboration.
• Identify risks, perform analyses, evaluate alternatives, and provide recommendations.
• Lead development review processes and provide technical guidance to staff.
• Gather and document business and system requirements.
• Support the development of use cases and testing procedures.
• Coordinate and lead project team meetings with technical staff and stakeholders.
• Develop implementation plans, SOPs, and system architecture.
• Assist in the architecture, design, management, and implementation of ServiceNow.
• Prepare project status reports and presentations.
• Maintain project documentation.
• Design, configure, and implement application environments and release management procedures.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
• Develop automation workflows using Flow Designer and perform unit tests.
• Collaborate on software design and provide work estimates.

Required Qualifications

• Bachelor's degree. Additional years of experience may be considered in lieu of a degree.
• 8+ years of proven experience as a ServiceNow Developer.
• 6+ years of experience with design, development, and support.
• 4+ years of experience leading software development projects.
• Hands-on ServiceNow development experience with modules including Hardware Asset Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM), and HR Service Delivery (HRSD).
• Experience working on large-scale projects with a focus on ServiceNow tools and techniques.
• Experience with custom-scoped application development.
• Experience supporting development in an Agile framework.
• Experience with integrations.

Technical Skills:

• Familiarity with ITSM, ITOM, and ITAM.
• JavaScript/GLIDE, HTML5, Angular JS, jQuery, and CSS.
• Experience using Flow Designer.
• AI experience with Now Assist, third-party LLM APIs, and Automatic Test Framework.

Preferred Qualifications

• Experience integrating ServiceNow with external systems.
• Familiarity with organizational change management.
• Ability to support multiple projects simultaneously.
• Experience with Okta and SSO technologies.
• Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain certification within 3 months of hire date.
• ServiceNow Certified Application Developer Certification.
• ServiceNow Certified Implementation Specialist Certification.
• ITIL v3 Foundations Certification.
• Project management experience.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.