Practice Administrator III - Cancer Center

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Practice Administrator III, you’ll plan, organize, staff, and direct clinical section activities in collaboration with designated physician leaders. You’ll support planning, performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with academic partners on research and academic pursuits.

• Ensures delivery of quality, cost-effective patient care within a family-centered care environment through service-based and cross-functional performance-improvement activities
• Coordinates improvements in patient access and flow, patient and family satisfaction, referring physician satisfaction, research and clinical outcomes, and employee satisfaction and retention
• Monitors the resolution and escalation of patient and family issues and coordinates special service-recovery efforts
• Budgets and plans for expected levels of professional fee and technical revenue, routinely reports revenue status and changes, and generates action plans to address financial issues
• Monitors a budget-sensitive service model, including departmental staffing requirements, productivity levels, and related services provided by other departments
• Adapts the service model based on strategic considerations and short-term fluctuations in the operating environment
• Coordinates departmental planning and process improvement across patient care, research, and academics
• Reviews proposed project initiatives for strategic relevance and resource requirements and facilitates departmental prioritization
• Partners with leaders across the organization and other clinical sections to raise and resolve issues
• Provides support for new program development, faculty recruitment, credentialing, and faculty development
• Provides structured staff feedback through annual development plans and follow-up at least twice a year
• Addresses staff performance issues in accordance with established policies
• Participates in system-wide and academic projects as appropriate

• Bachelor’s degree in business, health care, or a related field required
• Five years of health care operations experience required
• Three years of supervisory experience or completion of an ACHE Postgraduate Administrative Fellowship with two years of supervisory experience required