Field Service Technician

Marathon TS is seeking two experienced Field Service Technicians to support simultaneous IT infrastructure projects based out of Herndon, VA. This is a hands-on role supporting both a 500 600 user migration and a Windows 11 refresh. Candidates must be comfortable working in a fast-paced environment with minimal supervision and capable of imaging, deploying, and providing deskside support throughout the lifecycle of both projects.

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Primary Responsibilities:

• Image and deploy laptops using MECM (Microsoft Endpoint Configuration Manager) with Windows 11 and Office 365 suite.

• Coordinate with end users for device pickup, replacement, and migration scheduling.

• Join machines to Active Directory and ensure successful domain configuration.

• Provide support before, during, and after deployment (basic troubleshooting and user setup).

• Maintain documentation of completed tasks and ticket updates.

• Assist with general ticket resolution and onsite support as needed.

• Work in collaboration with internal teams to ensure seamless migration and refresh execution.

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Required Qualifications:

• Minimum 2 years of experience in field service, desktop support, or related IT role.

• Hands-on experience with MECM for OS deployment and software push.

• Working knowledge of Active Directory (joining machines to the domain, user validation, etc.).

• Strong customer service and communication skills when dealing with end users.

• Ability to operate independently and meet daily deployment targets.

• Reliable, punctual, and able to support a fast-paced rollout with minimal supervision.

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Preferred Skills:

• Experience with large-scale Windows 11 deployment projects.

• Familiarity with Office 365 configuration during device setup.

• Exposure to IT ticketing systems (e.g., ServiceNow, Remedy, etc.).

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").