Desktop Support Manager/Help Desk Manager- 100% Remote

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 5+ years of IT Support experience.
• 2+ years of Help Desk leadership/supervisory experience.
• Experience supporting multi-location restaurant POS systems.
• Strong networking skills (TCP/IP, DHCP, DNS, Wi-Fi).
• Experience with Windows OS and Microsoft 365.
• Strong troubleshooting, communication, and organizational skills.

Preferred Qualifications

• Experience with restaurant POS platforms (Toast, NCR Aloha, Oracle MICROS, PAR Brink, Revel, Square).
• Payment processing and PCI DSS knowledge.
• ITIL, CompTIA A+/Network+, or Microsoft certifications.
• Experience with Help Desk tools (ServiceNow, Jira, Zendesk, Freshservice).