Network Engineer

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Desc: 

Roles and Responsibilities: 

• Implementation, maintenance, and monitoring of the agency’s communications systems

• Install, configure, test, upgrade, and maintain communications systems equipment and software

• Direct the implementation of modifications to agency’s communications systems

• Manage and administer Call Manager servers, including planning and coordinating application upgrades and maintenance activities

• Maintain quality of service (QOS) controls to support voice over IP/frame relay/ATM

• Configure telephony applications such as CVP, ICM, IP communicator, interactive voice response along with other call-center centric software packages

• Monitors the communications systems environment and takes corrective measures to ensure efficient and resilient performance. Review systems vulnerability assessments to ensure compliance with recognized industry standards and best practices

• Coordinate immediate corrective action to communications systems known to have any security weaknesses or vulnerabilities, including installing appropriate patches or upgrades

• Configure, monitor and maintain communications systems monitoring and performance measuring systems

• Troubleshoot complex systems problems related to communications systems infrastructure

• Use network sniffer and other diagnostic devices to analyze and troubleshoot communications systems problems

• Cross train team members in IP telephony concepts and practices.

• Strong written, verbal, and interpersonal communication skills.

• Must be able to work independently in a diverse team environment with local and remote teams 

• Must possess problem-solving skills and ability to multi-task with readiness to put in extra efforts when necessary

• Perform related work as assigned

• Must be able to work independently

• Knowledge of software development methodologies

• Must possess problem-solving skills and ability to multi-task

• Must be able to work around projects and deadlines with readiness to put in extra efforts when necessary

Requirements:

• Experience with Cisco Unified Call Manager

• Experience with Cisco Unity/Unity Connect

• Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP)

• Experience with Cisco routing and switching 

• Experience with the administration of Windows and Linux based servers and workstations

• Working knowledge of Session Initiation Protocol (SIP), H.323 protocols

• Experience with Studio VXML applications and Customer Voice Portal (CVP) scripting

• Experience with Network and VoIP performance monitoring and capacity management

• Experience in developing and implementing modifications to Agency-wide Automatic Call Distributions (ACD)

• Experience in developing ICM routing scripts and Studio VXML applications for ACD’s

• Experience in configuring telephony applications such as interactive voice response (IVR)

• Extensive experience integrating VoIP Applications and Systems with complex security requirements

• Cisco Certified Network Professional (CCNP) Collaboration certification (current) 

All your information will be kept confidential according to EEO guidelines.