Front Office Trading Application Support Analyst

Front Office Trading Application Support Analyst 

Location: London (5 days per week on-site)
Employment Type: Permanent
Shift Pattern: Shift work and weekend support rota required
Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role.
Requirement: Candidates must be based in London or within a reasonable commuting distance.

About Talan:
Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.

We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets.
This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.

The Role
You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.

This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment.
You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.

Key Responsibilities:
Incident & Problem Management
•    Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
•    Perform root cause analysis and lead post-incident reviews.
•    Communicate effectively with traders, sales teams, technology teams, and management during major incidents.
•    Coordinate task-force activities for critical production issues.
•    Work closely with upstream and downstream support teams to ensure rapid issue resolution.
•    Ensure all incidents are accurately logged, tracked, and documented.
•    Drive continuous improvements to platform stability and support processes.

Application Monitoring & Production Support
•    Support and monitor a suite of Rates eTrading applications within a global production environment.
•    Maintain high levels of platform availability and operational performance.
•    Monitor application health, market data flows, trade flows, and system alerts throughout the trading day.
•    Perform proactive troubleshooting and performance analysis.
•    Execute production support activities, system administration tasks, and operational readiness checks.
•    Participate in global handovers with follow-the-sun support teams.
•    Develop automation and monitoring enhancements to improve operational efficiency.
•    Contribute to monitoring migrations and tooling improvements using Python and related technologies.

Knowledge Management
•    Create and maintain support documentation, operational procedures, and knowledge articles.
•    Act as a subject matter expert for supported applications.
•    Support user training and adoption of new functionality.
•    Assist with onboarding and training of regional and follow-the-sun support teams.
•    Maintain clear and effective operational handover procedures.

Service Improvement
•    Proactively identify trends, risks, and capacity concerns across supported platforms.
•    Improve monitoring, alerting, and observability capabilities.
•    Reduce manual operational tasks through automation and process optimisation.
•    Ensure support tooling and application logs remain effective, actionable, and fit for purpose.
•    Drive operational excellence initiatives across the support function.

Change & Release Management
•    Participate in release cycles and production deployments.
•    Perform pre-release validation and post-release verification activities.
•    Coordinate deployment activities with development and infrastructure teams.
•    Review and communicate release notes to stakeholders.
•    Ensure new functionality is supportable and operationally ready before production implementation.

Project Delivery
•    Contribute to technology projects and strategic initiatives impacting trading systems.
•    Support the introduction of new applications, enhancements, and platform upgrades.
•    Define operational requirements, monitoring standards, and support models for new solutions.
•    Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.

Required Experience:

Essential
•    Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
•    The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.
•    Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.
•    Experience providing application support as part of a global support team in a fast-paced trading environment.
•    Proven experience managing high-severity production incidents and driving issues through to resolution.
•    Strong troubleshooting, analytical, and root cause analysis skills.
•    Experience working directly with traders, sales teams, development teams, and senior business stakeholders.
•    Strong commercial awareness with a clear understanding of how technology impacts front-office business performance.
•    Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams.
•    Ability to interact confidently with both junior and senior stakeholders across business and technology functions.
•    Experience supporting complex and diverse technology environments and interconnected systems.
•    Strong understanding of Linux/Unix environments.
•    Good SQL and database troubleshooting skills.
•    Scripting and automation experience using Python, Shell, or similar technologies.
•    Experience with enterprise monitoring, observability, and support tooling.
•    Results-oriented mindset with a strong sense of ownership and accountability.

Mandatory Requirements
•    Front Office Trading Application Support experience is essential
•    Investment Banking / Capital Markets experience is essential
•    Rates Trading knowledge highly desirable
•    London-based role requiring 5 days per week on-site attendance
•    Participation in shift work and weekend rota support required
•    Candidates must already be based in or around London
•    No sponsorship available for this position
•    Excellent stakeholder management and communication skills required
•    Proven experience supporting mission-critical trading applications in a Front Office environment required

Highly Desirable
•    Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
•    Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
•    Experience within a global follow-the-sun support model.
•    Exposure to release management, DevOps practices, and production change processes.
•    Familiarity with vendor and in-house trading platforms.

Education
•    Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline.
•    Equivalent industry experience will also be considered.
 

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