Specialist Disability & Claims Mgmt - Bilingual

Job Location: Mississauga Corporate Office

Complexity and Scope of the position

• To manage the claims and disability management activities for the organization.
• To provide support to the Manager, Disability & Claims Management Head Office and the homes regarding claims and disability management and health and safety concerns.

Key Activities

• Manage occupational injury claims and medical leaves of absences received from homes in all provinces
• Research, prepare and submit claims objection documentation
• Develop return to work plans in conjunction with the home’s management team
• Manage claims appeals process
• Monitor ongoing claims and maintain plan oversight
• Run scheduled and ad hoc reports as necessary
• Conduct regular follow up with homes regarding outstanding issues
• Deliver training and development sessions focused on claims and disability management
• In partnership with the Manager, Disability & Claims Management develop and maintain claims and disability management processes and educational material
• Track non-occupational disability management in conjunction with home’s management team
• Support the Manager, OHS with the development of related prevention program materials including newsletters, collateral materials and audits
• On a monthly and quarterly basis provide reports on claims and disability management
• Assist with preparation for any Regional sessions
• Manage relationships with platform leads, management in homes and corporate office
• Special projects and other duties as assigned

Qualifications

Experience/Education:

• Bilingual
• College Diploma or equivalent or 5 years of experience in the field or related area.
• National experience in occupational injury claims and disability management
• National experience with return to work programs (occupational and non-occupational)

Skills & Abilities:

• Proficient in MS Office, with working knowledge of Excel, Word and Power Point Programs
• Familiar with Parklane Software system (an asset)
• Knowledge of multi-jurisdictional (BC, AB, ON, QC) Health & Safety Legislation, Workers Compensation Legislation  and Disability Management processes (Occupational and non-occupational)
• Basic knowledge of accounting
• Dynamic self starter with the ability to juggle multiple schedules and competing deadlines
• Ability to multi-task and prioritize multiple deadlines
• Organize and expedite work flow
• Ability to work in an extremely fast paced environment and able to consistently adapt to change
• Excellent verbal & written skills

Special Requirements

• Occasional property and head office visits