Operations Finance Controller

The Client Financial Coordinator serves as the first on-site point of contact for patient financial services. This position is responsible for coordinating and/or scheduling financial consultation appointments, collecting payments from walk-ins, obtaining insurance information, prescreening clients for self-pay, insurance or Medicaid program, and providing outstanding customer service. This position is also responsible for coordinating and performing all of the administrative/support tasks for the finance department.

The Client Financial Coordinator provides exceptional service to internal clients through maintaining a consistent professional and approachable demeanor and taking responsibility for seeking solutions to problems. The Client Financial Coordinator will assist with business and operational functions of the company related to the process of client billings and accounts receivable management.

The Client Financial Coordinator will provide support in all non-clinical aspects of intakes, obtaining client information, clarifying and verifying details of insurance, completing paperwork and/or payment plans.

PERFORMANCE EXPECTATIONS

In performance of their respective tasks and duties all employees of Turning Point Recovery Center Inc. are expected to conform to the following:

• Comply with Turning Point Recovery Center’s policies and procedures.
• The Client Financial Coordinator serves as the first on-site point of contact for patient financial services. This position is responsible for coordinating and/or scheduling financial consultation appointments, collecting payments from walk-ins, obtaining insurance information, prescreening clients for self-pay, insurance or Medicaid program, and providing outstanding customer service. This position is also responsible for coordinating and performing all of the administrative/support tasks for the finance department.

Polished professional with good interpersonal, grammatical, spelling, proofreading, telephone etiquette, and social skills. Strong customer service experience demonstrating compassion and concern.
Ability to use diplomacy and handle sensitive and confidential matters discreetly, exhibiting honesty, integrity, discretion, and sound judgment at all times. able to manage priorities, projects, and workflow.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Knowledge of general office concepts, practices, and procedures.
Ability to work on projects with general direction and minimal guidance, managing multiple priorities through to completion in a timely manner.
Creative, innovative individual who works well in a fast paced environment.
Go over client finances and have signed financial agreements on all active clients.
Ongoing process on working delinquent accounts.
Verify that transactions comply with financial policies and procedures.
Daily check deposit log to see if deposits to Quick Books are needed.
Receives incoming client calls pertaining to client financials. Backs up the reception office and also a backup for admissions department when needed.
Works with Operation Director on Data Collection and Analysis Projects.
Has completed assigned Relias training
Opens or closes building according to procedures posted.
Experience with Microsoft Word, Excel and QuickBooks. Ability to learn and competently perform functions in an EMR program and an online clearing house. Experience in a billing department, or experience in billing for similar services.
BACHELORS DEGREE
Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. Limited overnight travel may be required from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include reading, distance, computer, and color vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.
Turning Point Recovery Center Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. \At Turning Point, our entire staff is dedicated to making sure that those who seek help are supported in a collaborative venture in which our clients, clinicians and staff work together for your recovery.
Whether you drink too much or can’t control how much you use, we can support you and help you start down the path of recovery.
At Turning Point, our entire staff is dedicated to making sure that those who seek help are supported in a collaborative venture in which our clients, clinicians and staff work together for your recovery.\Whether you drink too much or can’t control how much you use, we can support you and help you start down the path of recovery.\