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Operation Analyst

CTC USA, LLCPlano, TX🇺🇸United StatesPosted 3 Aug 2026

Why This Role Stands Out

This hybrid Operations Analyst role at CTC USA, LLC offers a fantastic opportunity to drive efficiency and shape system enhancements within the VPP department, making it ideal for a detail-oriented professional with a knack for problem-solving and process improvement. You'll gain valuable experience in a reputable company while contributing to critical operational functions, and your work will directly impact daily operations and project success. Apply today to leverage your technology operations expertise in this dynamic position!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Plano, TX, United States
Posted
3 weeks ago
JiraMicrosoft Office

Job Description

Operation Analyst

Introduction:

The Operation Analyst will be responsible for supporting the VPP Department and VPP Domain as related to system and project related functions, production support, supporting initiatives, and driving efficiencies for VPP sales, management, and administration processes. This role will ensure day-to-day operations are supported within VPP Department and Domain.

Responsibilities:

  • Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain
  • Manage, track and analyze cases from intake through resolution
  • Partner with Application Management Support on incident and problem management processes
  • Identify process gaps and recommend improvements to increase efficiency
  • Analyze recurring field questions and issue trends
  • Act as SME for projects related to VPP Domain system enhancements
  • Assist with gathering, writing, and revising business user stories/system requirements
  • Manage user stories in Jira system
  • Configure product, plan, and pricing changes in the system
  • Assist with developing and executing test scenarios
  • Manage invoice and billing process
  • Provide support to the VPP Reinsurance Team with wire transfers
  • Provide operational perspective and knowledge in the development of system applications
  • Create and maintain system process maps and SOPs
  • Use methodologies to develop and implement process improvements
  • Create/revise/communicate training materials related to projects
  • Create/revise/post FSBs as requested
  • Special projects as assigned

Requirements:

Qualifications/ What you bring (Must Haves) - Highlight Top 3-5 skills:

  • 4-year college degree (BA or BS)
  • 5-7 or more years of relevant work experience in technology operations
  • Working knowledge of technology products, processes, and workflows
  • Proficiency with Microsoft Office applications
  • Excellent oral and written communication skills
  • Proficiency with Jira or similar case and workflow management tools
  • Aptitude for business system configuration
  • Strong organizational skills and attention to detail

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