IT Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Technician in Pittsburgh, PA.

Summary:
We're looking for a customer-focused IT Support Technician to help maintain a stable and productive technology environment for employees across the organization. This position is responsible for resolving day-to-day technical issues, supporting end-user devices and applications, and ensuring users have the tools and access they need to perform their jobs efficiently.

Primary Responsibilities:
* Respond to technical support requests submitted through phone, email, Teams, and in-person interactions
* Manage and document incidents, service requests, and resolutions within the ticketing system
* Install, configure, troubleshoot, and support laptops, desktops, printers, mobile devices, and related hardware
* Provision and maintain user accounts, permissions, and system access within Active Directory and Microsoft 365
* Provide support for Azure Virtual Desktop (AVD) and Azure-based environments, including connectivity and access issues
* Troubleshoot user issues involving email, software applications, and mobile devices running iOS or Android
* Deploy software updates, operating system patches, drivers, and endpoint security solutions
* Perform routine system maintenance and workstation health checks to ensure optimal performance
* Utilize vendor resources, technical documentation, and knowledge bases to research and resolve complex issues
* Track and maintain inventory records for IT assets including computers, phones, tablets, and peripheral devices
* Assist with support and testing activities related to critical business applications and system enhancements
* Create and maintain user documentation, knowledge base articles, and troubleshooting guides
* Collaborate with infrastructure and security teams and provide backup support for operational tasks when needed

REQUIREMENTS:
* Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional IT support experience
* Microsoft certifications or experience supporting Microsoft Operating Systems and Microsoft 365 environments are preferred
* Experience supporting desktop and laptop hardware, peripheral devices, and basic networking equipment
* Hands-on experience administering and troubleshooting Microsoft 365 applications and services
* Solid understanding of IT infrastructure, end-user computing, and support best practices
* Working knowledge of Windows 10/11 and common server operating systems
* Strong diagnostic and hardware troubleshooting abilities
* Familiarity with Azure-based technologies and cloud environments is a plus

Professional Strengths:
* Excellent communication skills with the ability to explain technical concepts to non-technical users
* Customer-focused mindset with a commitment to delivering high-quality support
* Strong analytical thinking and problem-solving capabilities
* Highly organized with strong attention to detail and follow-through
* Capable of managing multiple tasks while maintaining accuracy in a fast-paced environment
* Self-starter who can work independently while also contributing effectively as part of a team
* Demonstrated ability to build positive working relationships across departments
* Ability to quickly learn new technologies and adapt to changing priorities

Work Environment & Physical Requirements:
* Regular use of computers, mobile devices, and related technology equipment throughout the workday
* Ability to handle, move, and install computer hardware and peripheral equipment when needed
* May be required to sit for extended periods and perform hands-on technical work
* Participation in an on-call support rotation for critical system or user issues
* Occasional travel to manufacturing facilities and office locations to provide on-site support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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