Outbound Call Center Sales Representative

MCI Careers is hiring Outbound Sales Representatives to drive results for leading global brands in a fast-paced contact center environment. In this performance-driven role, you will make high-volume outbound calls, qualify leads, present solutions, and close sales while delivering exceptional customer experiences. You'll work with clear performance metrics, coaching, and training to grow your skills in sales and CX. Ideal candidates are goal-oriented, persuasive communicators comfortable with targets, CRM tools, and continuous feedback, seeking advancement in Sales & Business Development within a dynamic CX and BPO leader.

Responsibilities

• Conduct high-volume outbound calls to prospects and existing customers
• Present solutions that align with customer needs and campaign goals
• Meet or exceed sales quotas, conversion, and quality metrics
• Accurately document interactions in CRM and follow up on warm leads
• Collaborate with teammates and supervisors to optimize campaign performance
• Participate in ongoing training, coaching, and performance reviews
• Adhere to scripts, compliance standards, and data security policies

Required Skills

• Outbound calling
• Cold calling
• CRM software (e.g., Salesforce)
• Sales pipeline management
• Lead qualification
• Sales objections handling
• Upselling and cross-selling
• Data entry and documentation
• Basic computer proficiency
• KPI and metrics tracking