Start searching
Back to Jobs
Recently postedTemporary/CasualTechnology

DevOps Manager

Halian Technology LimitedReading, Berkshire🇬🇧United Kingdom

Why this role stands out

This hybrid DevOps Support Manager role offers a fantastic opportunity to lead and grow a technical support team within a dynamic SaaS environment, providing you with significant impact and hands-on technical problem-solving. You'll thrive here if you enjoy mentoring others, excel at managing critical incidents, and are eager to drive continuous improvement in a collaborative setting. Embrace this chance to shape a vital function and advance your career within a reputable technology company.

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeHybrid
LocationReading, Berkshire, United Kingdom
Stakeholder ManagementKubernetesLinux

Job description

We're looking for a hands-on DevOps Support Manager to lead a small technical support team within a growing SaaS business. This is a hybrid role, with opportunity to lead and shape a growing support function.

This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. The ideal candidate will be comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution.

Responsibilities
  • Lead, mentor and develop a team of support engineers.
  • Own major incident management and serve as the escalation point for critical issues.
  • Coordinate cross-functional teams during outages and service disruptions.
  • Remain hands-on with troubleshooting, investigation and root cause analysis.
  • Monitor service performance and drive continuous improvement across support operations.
  • Work closely with DevOps and Engineering teams to improve reliability and customer experience.
Requirements
  • Experience leading a technical support, operations or DevOps team.
  • Strong experience managing major incidents and high-priority escalations.
  • Hands-on troubleshooting and problem-solving skills.
  • Experience supporting cloud-based or SaaS platforms.
  • Good understanding of Linux environments.
  • Exposure to Kubernetes and modern operational tooling is beneficial.
  • Strong communication and stakeholder management skills.

Similar jobs

Apply