Senior Technical Support Specialist

About Rend

Rend delivers IT infrastructure, cybersecurity, cloud and technical support solutions to healthcare organisations across Australia. We work with GP practices, specialist clinics and other healthcare providers to keep their technology secure, reliable and running smoothly.

We're looking for an experienced Senior Technical Support Specialist (Level 3) to join our growing team and take ownership of complex technical escalations, infrastructure projects and advanced troubleshooting across our healthcare client environments.

About the Role

This is a genuine Level 3 technical position for an experienced engineer who can independently diagnose and resolve complex infrastructure, networking, server and cloud issues.

Healthcare MSP experience is essential. You must have a strong understanding of healthcare IT environments and hands-on experience supporting medical practice management systems.

Key Responsibilities

• Manage complex Level 2 and Level 3 technical escalations.
• Troubleshoot advanced server, networking, cloud and infrastructure issues.
• Support healthcare applications, including MedicalDirector, Best Practice and Genie.
• Deploy and maintain Windows Server, Active Directory, Microsoft 365 and virtualisation environments.
• Configure and troubleshoot firewalls, VPNs, switches and network infrastructure.
• Assist with infrastructure upgrades, migrations and project implementations.
• Support cybersecurity, backup and disaster recovery solutions.
• Maintain technical documentation and provide guidance to junior technicians.
• Deliver onsite support and professional services to clients when required.

Essential Experience & Skills

• Minimum 5 years' experience working within a healthcare MSP environment.
• Proven Level 3 technical support and advanced troubleshooting experience.
• Hands-on experience with MedicalDirector and/or Best Practice, with experience in Genie highly regarded.
• Strong Windows Server, Active Directory, Microsoft 365 and networking knowledge.
• Experience with firewalls, VPNs, virtualisation and cloud environments.
• Excellent problem-solving, communication and client management skills.
• Current Australian driver's licence.

Microsoft, Azure, AWS, Cisco or VMware certifications are desirable.

Why Join Rend?

• Work on challenging technical environments across Australia's healthcare sector.
• Be involved in infrastructure projects, cloud migrations and cybersecurity initiatives.
• Join a growing business that values technical expertise and quality service.
• Share your knowledge and contribute to the development of our technical team.

Apply Now

If you're a technically strong Level 3 engineer with proven healthcare MSP experience who enjoys solving complex problems and delivering exceptional client outcomes, we'd love to hear from you.