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Desktop Support Technician : Jackson MS :: Onsite

Data Wave Technologies IncJackson, MS🇺🇸United States

Why this role stands out

This role offers excellent on-site experience in a dynamic tech environment, perfect for someone eager to deepen their hardware and software support skills. If you excel at problem-solving and enjoy directly assisting users, you'll thrive here while contributing to a reputable company. Apply today to advance your career in IT support!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationJackson, MS, United States
Microsoft OfficeTCP/IPActive DirectoryDNSAzureWindows Server

Job description

Desktop/Network Support Technician
Jackson MS Onsite
Contract Long Term

Job Description:

Provides a full range of on-site and remote end-user support

Repair desktop PCs, laptops, printers, monitors, and mobile devices.

Install, configure, and update operating systems and office applications.

Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems.

Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.

Maintain inventory records for hardware, software licenses, and IT supplies.

Typically requires a high school diploma, vocational training, or an Associate's/bachelor's degree in information technology or computer science.

1 to 4 years of relevant IT support or service desk experience.

Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

Strong communication, patience, customer service mindset, and problem-solving abilities Escalate complex or network-wide issues to senior system or network administrators.

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