Deskside & Field IT Support Engineer

We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies.<br />Role overview<br />You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs.newtab<br />The role involves regular travel to remote sites and working in both BAU and project-based environments as part of a wider IT operations team.<br />Key responsibilities

• Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.newtab
• Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.newtab
• Perform routine technology health checks, asset inventory, and end-user training on hardware and software.newtab
• Support AV and event setups, including audio/video readiness and VIP/executive support.newtab
• Assist with onsite and field IT operations, including smart hands activities, vehicle technologies and storm recovery operations. Skills and experience
• Minimum 4+ years’ experience in deskside / field IT support.newtab
• Strong hands-on skills with Windows 10/11, Office 365, Teams, Intune, Azure/AD, ServiceNow and common business applications.newtab
• Good understanding of LAN, basic networking and video conferencing support.newtab
• Excellent communication skills in English and local language, with a strong customer service mindset.newtab
• Ability to work independently, prioritize tickets and meet SLAs in a fast-paced environment.newtab
• Willingness to travel to remote offices and maintain relevant technical certifications