🛡️ Resolve Claims. Lead People. Deliver Better Outcomes.

Claims Manager – Commercial Auto Liability

TCI Transportation

💰 Annual Salary: $125,000–$150,000
💻 Fully Remote for the Right Candidate | Full-Time, Exempt
Reports to: Sr. Director of Safety & Claims

The right conversation at the right time can change the outcome of a claim. We’re looking for a leader who knows how to have that conversation—and how to build a team that does the same.

TCI Transportation is seeking a hands-on Claims Manager to lead our day-to-day claims function, develop our in-house adjusters, oversee our third-party administrator, and personally negotiate the claims that require experienced judgment.

This is a working manager’s role. You’ll set expectations, strengthen processes, and hold partners accountable while staying directly involved in complex claims. The goal is clear: resolve claims early, fairly, and effectively before litigation becomes necessary, without compromising compliance or sound judgment.

🎯 What You’ll Be Doing

🤝 Lead Our Third-Party Administrator Relationship
Set expectations, review files and reserves, monitor performance, and identify claims that need direct in-house attention.

👥 Coach and Develop Our Claims Team
Strengthen adjusters’ investigation, communication, and negotiation skills across property damage, bodily injury, and subrogation/recovery claims.

📞 Personally Negotiate Challenging Claims
Take ownership of high-exposure and difficult bodily injury claims, working directly with unrepresented claimants and plaintiff counsel to pursue fair, practical resolutions.

🔎 Lead Thorough Investigations
Oversee accident investigations, evidence preservation, and witness interviews. Evaluate liability and damages—including catastrophic injury and fatality losses—and establish accurate reserves early.

📋 Build a Stronger Claims Process
Develop and refine standards for first contact, investigation, reserving, settlement authority, negotiation, and litigation avoidance.

⚖️ Manage Litigation and Outside Partners
Ensure defense counsel receives a complete file and clear resolution strategy. Manage counsel, independent adjusters, and experts, including budgets, billing, and performance. Attend mediations, settlement conferences, and trials as needed, and serve as a corporate representative when required.

🛡️ Partner with Safety and Legal
Coordinate accident response, coverage questions, tenders, and contractual indemnity while maintaining compliance with applicable claims-handling rules, reporting obligations, and internal authority protocols.

📊 Turn Claims Data Into Action
Track claim cycle time, litigation rates, average bodily injury severity, and administrator performance—and use those findings to improve results.

✅ What You Bring

• 7+ years of commercial auto liability claims experience, with substantial third-party bodily injury experience, including catastrophic and fatality losses.

• A trucking or transportation background, with an understanding of fleet operations and FMCSA regulations.

• A proven record of resolving bodily injury claims before a lawsuit through direct negotiation.

• Experience managing adjusters, a claims team, or a third-party administrator—or a track record demonstrating readiness to take that step.

• Litigation management experience, including counsel strategy, budgets, and settlement.

• Strong knowledge of state claims-handling regulations, fair claims practices, and multi-state compliance.

• An active adjuster license, or the ability to obtain required licenses within 60 days, and a commitment to maintaining licensing and continuing education requirements.

Travel: Occasional travel to our Commerce, California headquarters and to mediations and site visits as claims require.

⭐ The Approach That Sets You Apart

You’re comfortable negotiating difficult claims without making the conversation adversarial. You communicate directly, read files critically, and recognize when a claim needs intervention.

You bring urgency without creating chaos. You can coach an adjuster, challenge a vendor’s recommendation, and personally move a difficult claim toward resolution. Most importantly, you know that effective claims leadership requires both strong outcomes and fair, compliant handling.

Additional Experience We Value

• Workers’ compensation claims handling or oversight.

• Self-insured, captive, or large-deductible programs within transportation.

• Claims management or risk management information systems and claims reporting.

A bachelor’s degree is preferred, but not required. Relevant expertise and demonstrated capability matter.

💼 Why Join TCI?

This is an opportunity to help shape a claims department being rebuilt with a lean team and a clear mandate. You’ll influence how the team investigates, communicates, negotiates, and measures success—not simply maintain an existing process.

💰 $125,000–$150,000 Annual Salary
🏥 Medical, Dental & Vision Insurance
💼 401(k) with Company Match
🏖️ Paid Time Off

🚛 About TCI Transportation

TCI Transportation is a family-owned dedicated fleet, leasing, logistics, and maintenance company with operations across the country. We operate a large commercial fleet and believe the best claim outcome is often the one reached early, directly, and without a lawsuit. Our Claims team plays an essential role in making that happen.

Ready to bring your claims expertise and leadership to TCI? Apply today.
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