Full timeCustomer Service

Customer Service Associate - 2nd Shift

PenskeSalt Lake City🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSalt Lake City, United States

Microsoft ExcelData EntryWMSWarehouse Management

Job description

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate at our Warehouse Operation in Salt Lake City!

Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base. As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations, and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems.

Schedule: Monday - Friday, 1:00pm - 9:30PM

Overtime and weekends determined by business need

Pay: $21.00/per hour ($20.00 base rate plus $1.00 shift differential)

Major Responsibilities:

• Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight

• Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting

• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.

• Liaison for internal customer support

• Data entry and record processing in variety of WMS and MRP systems.

• Provides direction when discrepancies are found

• Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)

• Read work orders or receive oral instructions to determine work assignments

• Communicate with associates from other shifts

• Complete daily logs

• Work with customer to resolve stock shortages

• Identify cost savings opportunities for the customer

• Track shipments to ensure shipment deadlines are met.

• Work with suppliers to correct part/shipment issues

• Other projects and tasks as assigned by supervisor

Qualifications:

• At least 1 year of warehousing/material-handling experience required

• High school diploma or GED equivalent required

• Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, team player, flexibility required, verbal & written communication skills, excellent with numbers and time management, strong problem solving skills required

• Advanced computer skills including Excel and Outlook required

• Must also be able to learn and regularly operate multiple company and customer owned Warehouse Management System (WMS) and or MRP systems.

• Ability to work in warehouse non-climate controlled conditions required

• Willingness to travel as necessary, work the required schedule, work at the specific location

• Shift may vary based on customer operations

• Complete Penske employment application and submit to a reference verification (to include past employment and education)

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

-While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 23kg and occasionally lift and/or move up to 45kg.

Penske is committed to the principle of equity in employment.