Project Manager – Quavo (QFD) Implementation

Introduction:

We are seeking an experienced Project Manager with strong banking/payments technology experience to lead a Quavo QFD (Fraud & Disputes) implementation. The ideal candidate will have hands-on Quavo experience, strong knowledge of Regulation E (Reg E) and Regulation Z (Reg Z), and experience managing banking system integrations.

Responsibilities:

• Lead end-to-end Quavo QFD implementation, including planning, execution, testing, and deployment.
• Manage project scope, timelines, risks, issues, dependencies, and deliverables.
• Gather and translate business and regulatory requirements into functional/technical specifications.
• Coordinate integrations with core banking, card management, payment processors, CRM, and call center systems.
• Work closely with Compliance, Risk, Operations, Technology, and vendor teams.
• Coordinate SIT/UAT, defect resolution, go-live, and post-production activities.
• Manage vendor relationships and provide regular project status updates to stakeholders.

Requirements:

• 10+ years of experience in banking, payments, or financial services technology.
• Experience with Quavo QFD / Quavo Fraud & Disputes is strongly preferred.
• Strong knowledge of Regulation E and Regulation Z dispute processes and compliance requirements.
• Experience with fraud/dispute management platforms and banking system integrations.
• Strong project management, stakeholder management, and vendor management skills.
• Excellent communication, documentation, and problem-solving skills.