Internal Operations Senior Associate

Hello. We’re Teya.

Teya was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.

Teya exists to change that.

We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you

Your Mission

The Internal Operations Senior Associate will act as the link between frontline teams (Customer Support, Sales, and ISA Support) and Product/Engineering, ensuring that recurring pain points from internal platforms and processes are clearly identified, categorised, and resolved efficiently. This role places particular emphasis on understanding operational issues, improving processes and helping the company respond better to merchant and frontline needs by diagnosing and resolving problems that would best meet frontline needs. Over time, this role will involve designing scalable systems and automations that reduce manual analysis, strengthen feedback loops across product verticals and improve user experiences when interacting with our platforms.

Must-haves

• Hands-on experience in operations: Such as Customer Support, Sales Support, or Logistics. Applicants from other functions in Teya are welcome too.

• Strong ownership and follow-through: Takes initiative to see issues from identification to resolution.

• Clear and structured communication: Ability to understand, summarise and communicate pain points effectively to teams of different verticals

• Comfort working with ticketing systems and structured workflows.

• Analytical ability: Ability to identify patterns in tickets, complaints, or agent feedback and summarise them succinctly.

• Process-oriented mindset: Capable of documenting, building and improving workflows to make them more structured and efficient.

• Tech-Savviness: Comfort with utilising different technology platforms and reading technical logs from these platforms

• Collaborative and proactive attitude: Enjoys problem-solving across different teams (Engineering, Product, Sales, Support).

Nice to haves

• Exposure to data analysis or visualization tools (e.g., Looker, Tableau, or basic SQL/Sheets automation).

• Experience or interest in building automation or workflows (Workato, Jira board automations).

• Ability to translate operational issues into product opportunities or insights.

• Curiosity and interest in Product Operations as a discipline - potential to grow into a more senior role in Product Ops or Program Management.

Selling points

• Opportunity to transition from frontline operations into a cross-functional role with high visibility across Product and Engineering.

• Being part of a newly formed team laying down the foundation for how the company handles, analyses and improve on merchant and agent issues with its products.

• Exposure to problem-solving at scale: identifying root causes that impact thousands of merchants and agents.

• Being at the heart of improving our product and user experiences for our merchants and users.

• Hands-on learning environment with closeness to experienced Product Ops and Engineering leaders.

The Perks:

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.