Help Desk Specialist with Security Clearance

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in New Orleans, LA.

Essential Duties of the Help Desk Specialist

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of the Help Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an active Secret clearance.

Compensation for the Help Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 9/23/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-LS3 #LI-ONSITE Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, ts/sci, top secret, government clearance, security clearance, ssbi, secret clearance, dod clearance, department of defense, army, navy, military, marines, air force, help desk, helpdesk, technical support, it support, i.t. support, information technology, information technology support, computer science, system administration, system admin, system administrator, service desk, support desk, user support, customer support, support services, itsm, end user support enduser support, end-user support, troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier 1/2, it concierge, tech support, cloud support, it professionals, information technology professional, navy, marine, nmci, DON, enterprise network, smit, hardware devices, lan/wan, wlan, data center, datacenter, it service management, information technology service management, user support, troubleshoot, script, scripting, scripts, python, bash, perl, linux, unix, rhel, red hat, redhat, windows, vtc, video teleconference, video teleconferencing, mfd, multifunctional device, multi-functional device, mfp, multifunctional peripheral, multi-functional peripheral, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti, servicedesk, imaging, security+, security +, security plus, ccna, ccnp, cysa, cysa +, cysa+, gicsp, gfec, cnd, sscp, casp, casp+, cisa, gced, gcih, ccsp