Technical Operations Lead - Boston, MA

Job Title: Technical Operations Lead

Location: Boston, MA (Hybrid Four days/month onsite)

Job Type: Contract

Key Responsibilities

• Establish a future state operational framework, defining roles and responsibilities for technical adoption of the new business solution
• Engage with approximately 160 state department IT organizations to coordinate local implementation, testing, access management, and compliance needs
• Develop and manage system shutdown/retirement plans, data conversion plans, and data integration plans for departments transitioning from legacy systems
• Oversee vendor deliverables from Systems Integrator (SI) and SaaS product vendor, tracking SLAs, defects, and performance metrics
• Coordinate quality assurance and user acceptance testing (UAT) across departments
• Support technical environment management, Help Desk implementation, SaaS upgrade scheduling, and operational monitoring
• Assist in security and compliance reviews; act as liaison between incident response teams and subject matter experts
• Communicate risks, progress, and scope changes to program leadership

Required Skills

• SaaS platforms and cloud-based application delivery
• Relational databases and SQL
• LAN/WAN/VPN and network technologies (TCP/IP, HTTP, FTP, Ethernet)
• Network infrastructure: routers, switches, firewalls
• Information security frameworks: ISO 27001, ITIL, NIST
• All phases of testing: unit, system, integration, UAT, performance, penetration, disaster recovery
• Technical leadership and matrix management
• Strong verbal and written communication skills

Preferred Skills

• SaaS cloud migrations from legacy on-premise systems
• Project Plan development and executive status reporting
• Data Quality program implementation
• System audit experience in state government
• Commonwealth of Massachusetts government experience strongly preferred