Technical Support Analyst - Immediate placement

This is a very urgent requirement with immediate placement, please apply for immediate consideration.

No Corp-to-Corp candidates - only W2 or 1099 candidates.

Job Title: Technical Support Analyst

Location: Richmond, Virginia

Interview: In-Person Only

Duration: Long Term

Job Description:

Strong customer service skills, with the ability to remain patient, clear, and solution oriented when assisting users of varying technical abilities.
Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.
Experience providing customer or technical support for SaaS or low code/no code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow).
Strong communication skills, with an ability to translate technical concepts into clear, user friendly guidance.
Experience supporting government, regulatory, or compliance driven applications preferred.
Detail oriented, organized, and capable of managing multiple requests simultaneously.
Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).

Thanks