Technical Support Analyst - Onsite

Genesis10 is currently seeking a Technical Support Analyst - Onsite position with a Major Financial Services Company located in New York, NY. This is a contract opportunity.

Compensation: $18.00 - $20.00 per hour, W2, based on qualifications

Position Overview:
This position is responsible for providing first-level technical assistance and end-user support for computer systems, hardware (Windows and Mac), software, mobile devices, and applications. The analyst will support users via chat, phone, and in-person within the home office, harnessing a blend of problem-solving and interpersonal skills to resolve technical issues. The ideal candidate will be genuinely interested in learning and progressing in their role.

Key Responsibilities:

• Provide first-level technical support at various levels of expertise and responsibility
• Support home office users with passwords, hardware (Windows and Mac), software, mobile devices, applications, and networks
• Assist users via chat, phone, and in-person support
• Provide analysis and research needed to resolve issues presented to the Service Desk
• Back up other positions including AV and specialty teams as needed

Primary Requirements:

• Must be able to work onsite five days per week in Lower Manhattan, New York
• Excellent communicative and interpersonal skills with a focus on politeness, patience, and understanding
• Strong technical troubleshooting and problem-solving skills
• Demonstrated critical thinking abilities and capacity to work under pressure
• Ability to quickly learn new skills and technologies
• Punctual and reliable attendance

Desired Skills:

• Experience with Mac systems
• Ability to work independently and take initiative

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.